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USAA Tops Insurers In Customer Experience
In Forrester’s 2008 Customer Experience Index (CxPi), we ranked 113 companies across 12 industries. I recently published a snapshot of the insurance industry results. Here are some highlights of the 10...
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World Usability Day Shoutout To 25 Firms
In honor of World Usability Day (WUD) 2009, I’m publishing a second post today. As part of our annual Customer Experience Rankings, we get consumers to answer several questions about their experiences...
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USAA Delivers Top Insurance Experience
In The 2011 Temkin Experience Ratings, we examined the customer experience across 12 industries. For this post, we will take a closer look at the 14 insurers in the ratings. Insurers, as a group, had...
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USAA and State Farm Are Top Insurers in CX Ratings
This post examines the 14 insurers included in the 2012 Temkin Experience Ratings. USAA was the top rated insurance carrier followed closely by State Farm, which are the only two insurers to receive...
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2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
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Report: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 180 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
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Report: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
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USAA and State Farm Lead Insurance Industry in 2013 Temkin Experience Ratings
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
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Advantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
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USAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
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Amazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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USAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
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Report: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
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USAA and State Farm Lead Insurance Industry in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. USAA has maintained its...
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USAA and State Farm Lead Insurance Industry in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. USAA has maintained its...
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USAA and State Farm Lead Insurance Industry in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. USAA has maintained its...
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USAA and State Farm Lead Insurance Industry in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. USAA has maintained its...
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USAA, State Farm, and The Hartford Earn Top Customer Experience Ratings for...
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. USAA, State Farm, and The...
View ArticlePrudential and USAA Earn Top Customer Experience Ratings for Insurers
We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers. Prudential and USAA deliver...
View ArticleUSAA and State Farm Lead Insurance Industry in Customer Experience
We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. USAA has maintained its...
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